Refund policy

Return Policy

 

14-Day Return Policy

At Sapphire Brands Collection, we want you to love your purchase. If you are not completely satisfied, we offer a 14-day return window from the date your order is delivered.

Return Requirements

To be eligible for a return:

Items must be returned within 14 days of delivery

Items must be unused, unworn, and in original condition

Items must include original packaging, tags, and accessories (if applicable)

Proof of purchase is required

Non-Returnable Items

For health, safety, and quality reasons, certain items may not be eligible for return, including:

Customized or personalized items

Food items and treats

Opened party supplies or used decorations

Clearance or final sale items

Gift cards

Return Process

To request a return, please contact Sapphire Brands Collection with your order number and reason for the return. Once your return request is approved, you will receive instructions for sending your item back.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, approved refunds will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete processing.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos and order details so we can assist you.

Thank you for shopping with Sapphire Brands Collection. We appreciate your support and want every shopping experience to be a great one.

Sapphire Brands Collection

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